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- The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification.
- The Sun Palace Casino agents are available via live czat or via email.
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- We requested further information and communication evidence from the player.
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- We ended up closing the complaint as ‘unresolved’ because the casino failed owo reply.
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Player’s Withdrawal Request Is Delayed And Denied
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- She initially contacted the online casino in September of the year before to verify her proof of age, as she did not have a license.
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- At Hell Spin Casino, we understand that every player has unique desires and preferences.
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- The issue państwa resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout.
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- The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint.
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The player from Albania had experienced difficulties withdrawing his winnings from an online casino. His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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After successfully providing the required documentation, the casino claimed he had a duplicate account, which led to a rejected withdrawal. The issue was resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our program following this confirmation.
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